Privacy Policy

Effective Date: 10-20-2025
Last Updated: 10-20-2025

Welcome to Schedule.vet, part of the Pawprints.vet family of websites. Schedule.vet provides veterinary clinics with simple, modern online scheduling and communication tools designed to enhance client engagement and streamline clinic operations.

This Privacy Policy explains how we collect, use, and protect your information when you use Schedule.vet and related services (collectively, the “Service”).

1. Who We Are

Schedule.vet (“we,” “our,” or “us”) is owned and operated by Pawprints.vet.
We specialize in creating professional, secure, and easy-to-manage websites for veterinary clinics. Schedule.vet extends that mission by offering online appointment scheduling and client communication tools.

2. Information We Collect

We collect information from both veterinary clinics (our customers) and their clients (pet owners using the scheduling system).

A. Information from Clinics

• Clinic name, address, and contact details
• Staff names and email addresses
• Payment and billing information
• Website integration details and preferences
• Communication and customization settings

B. Information from Pet Owners (Clinic Clients)

When a pet owner books an appointment through Schedule.vet, we may collect:

• Name, phone number, and email address
• Pet name, type, and medical notes (if provided)
• Appointment preferences, communication preferences (SMS/email), and history
• Any pre-visit forms or messages submitted to the clinic

3. How We Use Information

We use the information we collect to:

• Provide, customize, and improve our scheduling services
• Send appointment confirmations and reminders (via email or SMS)
• Enable clinics to manage their appointments and client communications
• Respond to inquiries and provide customer support
• Maintain security, prevent fraud, and comply with legal obligations

We do not sell or rent personal information to third parties.

4. Communication Preferences

Clients choose how they wish to be contacted—via email, SMS, or both.
Each message we send includes clear instructions for updating preferences or opting out.

5. Data Security and HIPAA-Friendly Practices

We take privacy and security seriously.
Our platform follows HIPAA-friendly practices, including:

• Encryption of data in transit and at rest
• Secure hosting environments
• Limited access to personal and clinic information
• Transparent client consent processes before collecting or sharing sensitive data

While Schedule.vet supports HIPAA compliance for clinics, each clinic is responsible for maintaining compliance within its own operations.

6. Data Sharing

We may share limited data:

• With Clinics: Appointment and client information shared only with the clinic the client books with.
• With Service Providers: Third-party vendors that support our infrastructure (e.g., SMS/email providers, hosting services) under strict confidentiality agreements.
• As Required by Law: To comply with legal requests or prevent fraud or abuse.

We never share your data for advertising purposes.

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve functionality and user experience
• Analyze usage trends and site performance

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Support legitimate business purposes

Clinics may request data deletion for their accounts, and clients may request removal of their personal data.

9. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Correct or delete personal information
• Withdraw consent or change communication preferences

Requests can be made by contacting us at [].

10. Children’s Privacy

Our services are intended for adults managing veterinary appointments. We do not knowingly collect information from children under 13.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Effective Date.” Continued use of our services after updates indicates your acceptance of the revised policy.

12. Contact Us

For questions, privacy requests, or data concerns, please contact:
Schedule.vet / Pawprints.vet
Contact: #CONTACT
Website: https://schedule.vet